TRANSPORTATION RULES

DISCOUNTS  | COMPENSATION FOR UNUSED TICKETS | BAGGAGE TRANSPORTATION RULES

1. DEFINITIONS

1.1. These Rules are the terms and conditions for the provision of services for scheduled passenger transportation by bus on international routes.
1.2. Carrier - the carrier indicated on the ticket, i.e.:
1.2.1. Limited Liability Company "Transport and Tourist Company "Way Grand", located at: 03115, Kyiv, st. Lvivska 23, 4th floor, office 403, registered in the Unified State Register of Legal Entities, Individual Entrepreneurs, and Organizations (USR) under number (EDRPOU): 43836380. TTK Way Grand LLC holds License No. 467 of the State Service of Ukraine for Transport Safety dated November 25, 2020, or
1.2.2. Agent specified on the ticket.
1.3. Passenger - a person using the carrier's services based on a valid ticket.
1.4. Ticket - a personal document entitling a person to travel on a specified route, within a specified timeframe, and at a specified price.
1.5. Agents - companies selling tickets for the carrier through websites and at some bus stations in Ukraine and Germany.
1.6. Checkpoint - a checkpoint at a border crossing (customs, border control).

2. GENERAL PROVISIONS

2.1. A contract of carriage is concluded by purchasing a Ticket prior to travel.
2.2. Before purchasing a Ticket, the Passenger is obligated to familiarize themselves with the Rules. Purchasing a Ticket constitutes familiarization with and acceptance of the provisions of the Rules.
2.3. All Carrier vehicles are internationally insured.

3. TICKETS

3.1. Tickets can be purchased on the Carrier's website www.wgrand.com.ua, at customer service offices, from an Agent, or directly before departure from the bus driver, subject to availability. Bus ticket prices may be higher than those listed on the sales website or at a sales office, by phone, or by calling Way Grand customer support. The Carrier offers one-way or round-trip tickets. The return leg of the journey may be fixed or open.
3.2. A ticket is a single-use, personalized document that cannot be transferred or sold to another person (except for close relatives). In the event of If a Ticket is lost, destroyed, or damaged by a passenger, the Ticket may be replaced for an additional fee of 50% of its value.
3.3. If a passenger has purchased a Ticket with a fixed return date, they must confirm the return date by calling the Company office where the ticket was purchased at least 72 hours before departure. The passenger must provide the departure date, ticket number, last name, departure city, and arrival city.
3.4. The ticket price may vary depending on the selected seat number and any promotions. Seat selection on flights is only possible when purchasing a ticket on the website or at the Company office. When booking a ticket by phone, via instant messaging apps, or social media, the driver will assign the seat directly upon boarding the bus. An additional fee of 10 euros is charged for each seat change.
3.5. An open return ticket (OPEN) is valid for 6 months from the departure date. The return date is indicated on the OPEN ticket. At the carrier's offices, subject to availability on the passenger's scheduled route. The "Convenient Ticket" is an additional service exclusively offered by Way Grand. If you are unsure of your plans or want to protect yourself against potential unforeseen circumstances, we recommend selecting the "Convenient Ticket" service when booking your bus tickets. Convenient Ticket Terms and Conditions:
3.5.1. Returning a "Convenient Ticket" 12 hours prior to departure will result in a FULL refund.
3.5.2. The departure date and city for a "Convenient Ticket" can be changed once WITHOUT ADDITIONAL CHARGE.
3.5.3. Anyone can use a "Convenient Ticket."
3.6. Changing travel dates at a Way Grand office or by calling customer support is free of charge the first time, subject to availability on the scheduled trip. A fee of €10 is charged for subsequent travel date changes. If the route change involves shortening the route during the trip, the Carrier will not provide a refund for the shortened route. Trips.
3.7. Ticket changes/refunds are permitted upon presentation of a valid Ticket and a Passenger Application (download). All Application fields must be completed with complete, current, and valid information at the time of completion. Applications containing inaccurate, outdated, or incomplete information will not be processed, and funds will not be refunded. Applications must be completed, scanned, and emailed to wgrandbus@gmail.com. Without an application, the ticket cannot be cancelled, and funds will not be refunded. The amount of the deduction for an unused and returned ticket depends on the time the Application is submitted and the departure date of the flight. To confirm this amount, You must call the office and confirm this amount with the operator. Promotional tickets and tickets with rescheduled dates are non-refundable. Refunds can take up to 14 calendar days. Refunds for unused tickets purchased from the bus driver are handled by the Carrier. In the event of a ticket return, the service fee (bank commission) is non-refundable and non-refundable.
3.8. If a trip is cancelled at the initiative of the Passenger, they will be reimbursed from the fare:
3.8.1. More than 10 days - 70% of the fare;
3.8.2. From 4 to 9 days - 50% of the fare;
3.8.3. From 1 to 3 days - 10% of the fare;
3.8.4. Less than 24 hours before departure, the ticket price is NOT REFUNDED, and the trip IS NOT RESCHEDULED.
3.9. In the event of a return trip cancellation, if a roundtrip ticket is held, the refund is calculated as follows: the roundtrip fare minus the one-way fare (full price excluding discounts) multiplied by the compensation percentage.
3.10. In the event of extended delays at the border or similar situations, no refund will be provided.
3.11. The carrier offers the following discounts on ticket purchases:
3.11.1. For children under 6 years old – 30%;
3.11.2. For children aged 7 to 12 years old, with an extra seat – 20%;
3.11.3. For groups of more than 6 people – 10%
3.11.4. For pensioners and disabled persons of groups 1 and 2 – 10%
3.12. To qualify for the discount, a document confirming eligibility for the discount is required upon ticket purchase and during on-board security. If the appropriate document entitling the passenger to a discount is not available, the passenger is required to pay an additional fee up to the full ticket price in effect on the day of travel.
3.13. The carrier offers tickets at promotional prices. Promotional tickets are valid only for online purchases. If the passenger has purchased a ticket at a promotional price and intends to change the ticket, the change will be made at the ticket price in effect on the day of the change. If the price is higher, the passenger is required to pay an additional fee. If the price is lower on the day of the change, the passenger is not entitled to a refund of the price difference.

4. BAGGAGE

4.1. Passengers are permitted to carry up to three pieces of baggage free of charge:
4.1.1. Two pieces of baggage weighing up to 40 kg and measuring 80 x 40 x 40 cm, which are carried in the baggage compartment. Children under 14 years of age are permitted to carry one piece of baggage weighing no more than 25 kg free of charge. (From December 15 to January 11 and from June 20 to August 31, the ticket price includes one piece of checked baggage up to 25 kg and hand baggage up to 5 kg.)
4.1.2. One piece of small baggage of dimensions that allow it to be freely stored under the seat or on the overhead compartment, up to 10 kg.
4.1.3. In addition, equipment (strollers, skis, bicycles, snowboards, etc.) is permitted, provided it is in appropriate packaging and subject to available space in the baggage compartment. An additional fee will be charged for the carriage of such equipment. The carrier reserves the right to refuse carriage of such equipment if there is no space in the baggage compartment or if its carriage could jeopardize the safety of passengers or their baggage.
4.2. Additional baggage may be carried for an additional fee of 2 EUR/kg.
4.3. The carrier is not responsible for items left by passengers on the bus after the journey, nor for carry-on baggage carried under the passenger's supervision.
4.4. The transportation of animals, plants, and meat and dairy products is strictly prohibited!

5. PASSENGER RIGHTS AND RESPONSIBILITIES

5.1. Passengers are required to arrive for check-in at the bus 30 minutes before departure. Failure to check in on time will result in serious consequences for both you and us.

5.2. Passengers are required to present a valid Ticket for the given route and the necessary documents for border crossing. Passengers are responsible for the absence of valid travel documents. If a passenger is detained at the border, they are not entitled to a refund for an unused Ticket. If the Carrier incurs additional expenses due to the passenger's detention at a checkpoint, the Passenger is obligated to reimburse the Carrier for these expenses. If the Passenger is detained at a checkpoint, the Carrier will wait for the passenger for no more than 30 minutes. After this time, the Carrier has the right to leave the Passenger and their luggage at the checkpoint.
5.3. The Passenger is obligated to comply with the customs and border regulations of all countries along the route.
5.4. The Passenger is responsible for any damage caused by them during transportation.
5.5. The Passenger is responsible for any damage caused by their actions related to the placement of luggage.
5.6. Smoking, alcohol consumption, and drug use are strictly prohibited on buses.
5.7. Passengers over 17 years of age are allowed to transport through customs control 1 liter of strong alcoholic beverage (more than 22.3% alcohol), 2 liters of medium-alcohol beverage (measured under 100 ml), and 1 liter of medium-alcohol beverage (measured under 100 ml). less than 22.3% alcohol) and 40 cigarettes.
5.8. Passengers are required to pack their trash in an individual bag and transfer it to a designated location during a scheduled bus stop.
6. RIGHTS AND RESPONSIBILITIES OF THE CARRIER

6.1. The Carrier is obligated to:
6.1.1. transport passengers and baggage along the route indicated on the Ticket;
6.2.2. provide Passengers with appropriate conditions of safety, hygiene, service, and comfort.
6.2. The Carrier may entrust the performance of the transportation to other carriers.
6.3. The Carrier has the right to refuse carriage or to continue the transportation if the Passenger:
6.3.1. fails to comply with the terms of these Rules;
6.3.2. is in an inadequate condition or behaves in a manner that may adversely affect the safety or comfort of other passengers. In particular, the Carrier may refuse further carriage to a Passenger whose behavior disturbs public order, or is aggressive or offensive;
6.3.3. does not have, or refuses to provide, compliant travel documents, including the documents required for border crossing, and does not comply with relevant customs or border regulations.
6.4. The Carrier reserves the right to reschedule the trip, change the route, and is not liable for delays due to force majeure and circumstances beyond the Carrier's control, including, but not limited to, weather conditions, accidents, unexpected roadworks, road emergencies, riots, strikes, military, political, or quarantine actions.
6.5. The Carrier is liable for the impossibility of performing transportation for other reasons. In such cases, the Carrier will reimburse the Passenger for the full amount of the purchased Ticket.
6.6. The Carrier's buses are equipped with air conditioning, portable toilets, coffee makers, and audio and video equipment.
7. COMPLAINTS

7.1. Any complaints arising in connection with the performance of the carriage contract must be sent to the Carrier in writing (by registered mail) to the Carrier's address, or by email to wgrandbus@gmail.com within 14 days from the onset of the circumstances that are the subject of the complaint.
7.2. The person authorized to file a complaint is the Passenger or their legal guardian, successor, or representative. Complaints filed by third parties will not be considered.
7.3. The complaint must include: 1) the date the complaint is filed; 2) the first and last name (company name) and address (legal address) of the carrier; 3) the first and last name (company name) and address (legal address) of the person filing the complaint; 4) the title and justification of the claim; 5) the amount of the claim (separately for each transport document); 6) a list of the attached documents; 7) the signature of the person authorized to file the claim.
7.4. When filing a claim, you must describe the circumstances that arose, the warnings, the damage, and specify the compensation procedure. The claim must be accompanied by a photocopy of the ticket or, in the case of a baggage claim, written confirmation of its damage or loss signed by the bus driver.
7.5. The carrier will review the claim within 30 days of its receipt. In justified cases, this period may be extended to three months, with notification to the passenger of the reasons for the extension. The notification must be sent within 30 days of the date the claim is received by the carrier.

8. COLLECTION, PROCESSING, AND USE OF PERSONAL DATA

8.1 The Company confirms that it takes all necessary measures to maintain the confidentiality of your personal data and uses the most modern methods of verification, encryption, and transmission over secure communication channels.
8.2 You consent to the following actions with respect to all personal data: collection, systematization, storage, clarification (updating or modification), processing, and use.
8.3 The Company uses the personal information received from passengers to fulfill its obligations—to issue tickets and provide passenger transportation services.
8.4 The Company may use the data received to provide information about your trip, as well as about current special offers and discounts.
8.5 The Company does not transfer personal data to third parties, except for transferring data to the carrier to fulfill its transportation obligations.

By purchasing a ticket, you automatically agree to these rules.

WE WISH YOU A PLEASANT TRIP!