Ticket Refund Policy

Ticket changes/refunds are permitted upon presentation of a valid Ticket and a Passenger Application (download). All fields in the Application must be completed with complete, current, and valid information at the time of completion. Applications containing inaccurate, outdated, or incomplete information will not be processed, and no refund will be issued. The Application must be completed, scanned, and emailed to wgrandbus@gmail.com. Without an Application, the ticket cannot be cancelled, and no refund will be issued. The amount withheld for an unused and returned ticket depends on the time the Application is submitted and the departure date of the trip. To confirm this amount, please call the office and confirm the amount with the operator. Promotional tickets and tickets with rescheduled dates are not refundable. Refunds can be processed within 14 calendar days. Refunds for unused tickets purchased from the bus driver are provided by the Carrier. In the event of a ticket refund, the service fee (bank commission) is non-refundable and non-refundable.

If a trip is cancelled at the Passenger's initiative, a refund of the fare will be provided:

• more than 10 days prior to departure - 70% of the fare;
• 4 to 9 days prior to departure - 50% of the fare;
• 1 to 3 days prior to departure - 10% of the fare;

Less than 24 hours prior to departure, the ticket price is NON-REFUNDABLE, and the trip is NOT RESCHEDULED.

If a return trip is cancelled, and a round-trip ticket is held, the refund is calculated as follows: the round-trip fare minus the one-way fare (full price excluding discounts) multiplied by the compensation percentage.

No refunds will be provided in the event of extended border delays or similar situations.